If you have any concerns about how your finish was installed, your pool contractor is the best place to start. Installation-related issues are covered under their separate workmanship warranty, and they will connect with the Certified Applicator to begin the claim process for you. If you worked directly with a Certified Applicator, you can reach out to them anytime, and they’ll guide you through the next steps.
If you believe your pool finish may have a Wet Edge material failure, we’re here to help. Please fill out the form on our Contact Us page, and a team member will get back to you right away. Before reaching out, you may find it helpful to review our warranty document—it outlines conditions that are not considered product defects or failures.
A truly durable, beautiful and long-lasting pool finish is comprised of three elements. The first is a quality product. The second is a quality installation. The third is a properly maintained pool.
At Wet Edge we take a proactive approach in each of these three areas AND back it up with a meaningful & honest warranty to protect your finish. You should enjoy a truly durable, beautiful & long-lasting pool finish.
Once your pool project is complete, please register your warranty here within 60 days. For any warranty claim to be considered, the warranty must be registered and validated that a certified Wet Edge installer installed the finish.